Frequently Asked Questions
How does the MyWiFi Platform work?
- Connect - Customer connects to a business' Free Wi-Fi connection using their favorite social media account, email or phone number.
- Engage - After logging in, customer is encouraged to share on Social Media, 'Like' the business' Facebook Page, leave a review or enter a contest.
- Automate - Automatically send custom notifications and view real-time data such as age, gender, location and interests to understand your customers.
What type of marketing campaigns can I create?
You can create a wide variety of campaign types such as:
- Facebook or Twitter Campaigns - boost social engagement and awareness
- Real Time Engagement & Social Sharing - Leverage existing coupon and loyalty efforts and drive incremental traffic from Wi-Fi users
- Wi-Fi Loyalty & Coupons - Drive Wi-Fi traffic to mobile contests and lead generation on-location
- Mobile Contests & Lead Generation - Ask customer on-location for their feedback and get instantly results quickly and securely.
- Customer Feedback & Surveys - Integrate directly with TripAdvisor for reputation management
- Reputation Management - Redirect logged in users to Yelp to instantly leave a business review
- Reviews - Redirect logged in users to Yelp to instantly leave a business review
Can I see how many customers have connected to Social Wi-Fi campaigns?
Yes! Magnet WiFi includes in-depth real-time analytics in your dashboard.
You will be able to see who connected, including their social information if they logged in using one of your social apps.
The analytics dashboard also tells you how many connections were made in a time frame that you can specify.
It can also tell new vs. returning visitors and even campaign specific statistics.
Will my business internet be secure?
Yes! By adding a social login layer you will limit the amount of users who connect to unprotected networks. No more handing out or posting your network's password.
What is my business has more than one location?
Magnet WiFi can work in all locations using the same marketing campaign. As long as there is an Internet connection at the location you can install our social WiFi router. You can assign different campaigns to each location or use the same one for all.
What 3rd party CRMs does the platform integrate with?
We integrate natively with MailChimp, Active Campaign, iContact, GetResponse, Infusionsoft, Ontraport, webhooks and Zapier, resulting in 750+ total integrations allowing you to transfer your data to 3rd parties in real-time as users connect.
Ok, so what happens after I place my order?
We will get your custom login to our Social Wi-Fi Portal all setup and email you the login. At the same time we will program and ship out the Social Wi-Fi Hotspot to your location. It's super easy, just plug it into your existing internet connection!
Do I have to be some technical genius to use this service?
The Magnet WiFi Platform was built to make Social Wi-Fi marketing easy! Adding a device to our platform and building your first campaign takes only a few minutes. No technical experience is needed to launch and manage Social Wi-Fi Marketing campaigns.
Does Magnet WiFi work in my country?
Yes! Our Social Wi-Fi Marketing program is a cloud solution and simply requires an Internet connection to be managed - anywhere in the world. Our landing pages can be translated into any language for a personalized user experience.
What languages does the platform support?
Social Powered Wi-Fi campaigns can be created in English, Spanish, French, Simplified Chinese, Hindi, Arabic, German, Greek, Italian, Indonesian, Hebrew, Japanese, Korean, Dutch, Hungarian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Slovak, Thai, Turkish and Swedish. Don't see your language listed? No problem simply contact us and we can add you language to our library of supported languages.
Which social network login options do you support?
We currently support Facebook, Facebook Messenger, Twitter, LinkedIn, Instagram and Vkontakte as social connection options for users to use when connecting to Social Powered Wi-Fi Hotspot. Plus you can simply use Name, Email and\or Mobile number as well.
Can I use my own social connection apps?
Yes! You can create your own custom apps for each social network. This allows you to collect accurate personal and demographic information that can be used later for marketing purposes.